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Shipping Policy

Most orders ship within 1-2 business days. Orders requested to ship by air usually
ship the same day, if placed on a business day by 2:30 pm EST.

If you’ve ordered merchandise that is currently out of stock, it will be shipped as
soon as it’s available.

Customer satisfaction is our top priority. We are happy to accept returns on
certain products, such as non-embroidered, non-altered, or unused items, within
30 days of the purchase date.

Unfortunately, Chef II Impress cannot accept returns if a product has been
personalized or shows signs of use, including, but not limited to, embroidery or
personalization, alterations, laundering, damage, grease, smoke, odors, stains, or
other markings.

Please note: if your returned items show signs of use or wear, you will be notified,
the item will be returned to you, and no refund will be issued.

All applicable sales are subject to a 20% restocking fee.

Visit the Shipping and Returns policy pages for more information

  • What shipping methods can I choose from?

    We offer Ground and Air shipping options for orders shipped domestically. Shipping method for international orders may differ. Available shipping options will be presented at checkout.
  • Can you ship internationally?

    Yes, orders shipping to Canada can be placed online. Contact our customer service team to inquire about other locations.
  • How are shipping and handling rates calculated?

    Rates are based on a combination of the total value of the merchandise in your order, the shipping method you choose, and your shipping address. You will receive an exact shipping quote during checkout.
  • Can I expedite my order?

    Yes, orders requested to ship by air usually ship the same day, if placed on a business day by 2:30 pm EST. Requesting an Air shipping method also provides guaranteed transit times.
  • Can I edit shipping info after I’ve placed my order?

    Yes, please contact our customer service team to request changes to the shipping address.

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